Exploring the Transformative Impact of AI Chatbots on Customer Service: Efficiency, Engagement, and Conversions Across Industries
DOI:
https://doi.org/10.61856/hfn80e17Keywords:
AI chatbots , Customer service , Operational efficiency , User engagement, Natural language processingAbstract
AI chatbots are transforming customer service by enhancing efficiency, personalization, and accessibility across various industries. This study examined the effectiveness of AI chatbot solutions within three sectors: government services, higher education, e-commerce platforms. Notable benefits included faster response times, which increased trust in government services; substantial cost savings of 70% paired with improved multilingual support for educational institutions; and a 40% increase in customer engagement resulting in a 25% rise in conversion rates within the e-commerce sector. The findings of this research underscore the significant role of AI chatbots in enhancing operational efficiency, user satisfaction, and service quality across various industries, ultimately driving higher conversion rates. These advancements highlight the growing necessity for businesses to adopt AI-driven tools to remain competitive and meet evolving user expectations
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